Frequently asked questions

#help you everytime

Q1. About the company?

Gookart was founded with a goal to bring better products to every home across worldwide.

Q2. What is the status of my order?

After you’ve made your order, we’ll send you a confirmation email so you can keep track of its progress.

You may also check the progress of your order on the website’s “order history” part of your account page.

Q3. Is it possible to change my order?

Only orders that have not yet been processed for delivery can be changed.

We cannot accept any changes to your purchase once it is in the “preparing for shipping,” “shipping,” or “delivered” phase.

Q4. What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Q5. What happens if I'm not at home?

If you are not at home, a new delivery will be made the following day, or the delivery partner will contact you to set a new delivery date, depending on the delivery option you select.

Q6. Is there any kind of guarantee?

Any of our products created by us and sold via our online shop are guaranteed to be defect-free.

Q7. What’s your return policy?

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods purchased should be in the last 7 days.
  • The Goods should be in the original packaging.

Q8. How long does it take to ship my order?

Orders are usually shipped within 1-2 business days after placing the order within UK.

Q9. Can I cancel my order?

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email:

Q10. How can I contact you?

Mail us:

For information :

For sales :

For support :

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